Refund & Cancellation Policy
Safety and integrity are at the core of what we do.
1. Eligibility for Returns & Refunds
We can only process refunds for items that come back in their original sealed packaging, with no visible damage or tampering. If you receive the wrong product or something defective, please reach out within 48 hours of delivery with clear photos or videos as evidence.
2. Return Shipping Costs
You'll be responsible for covering the return shipping costs. We suggest using a trackable service, since Glowpeppers isn't held liable for packages that go missing or get damaged in transit.
3. Refund Process
Once we inspect a returned item and confirm it qualifies, refunds are issued at our discretion. Approved refunds are processed back to the original payment method within 5–7 business days. We don't offer cash refunds — only the original payment method or store credit, as we see fit.
4. Non-Refundable Situations
Products that have been opened or used won't qualify for a refund, given safety concerns. We also can't accept returns if you simply change your mind. Items bought during promotions or sales events are non-refundable unless defective.
5. How to Initiate a Return
Get in touch with our support team at Glowpeppers02@gmail.com within 48 hours of delivery. Have your order number, proof of purchase, and clear photos or videos of the product ready. Once approved, we'll send you return instructions.